Ordering, Postage Costs and Returns

Purchasing Online

All available hats are ready to be purchased online through PayPal. If you do not have a PayPal account please contact me for alternative payment methods. All prices are in GBP and are subject to change by Marisa Groom Millinery.

Postage and Packaging Cost

Postage and packaging cost within the UK is £20 which includes insurance cover. Further insurance is available at £5.00 per additional £100 of cover.

Hats will usually be posted to you within two weeks so please allow time for delivery.  You will be informed of a delivery date and tracking number for your parcel. A signature will be required on receipt.

Should you need your hat more urgently please contact me for postage costs and to arrange a suitable delivery option.

Worldwide postage is available and the cost of this can be obtained by contacting me direct.

Hats are posted in acid free tissue paper and a hat box. The hat box is then placed in a strong cardboard box suitable for posting fragile items.

Duties and Taxes

For overseas orders, you are responsible for paying any duties or taxes incurred.

Returns Policy

Should you wish to return an item for any reason you must contact me within 14 days of receiving your hat in accordance with distance selling regulations.

To qualify for a refund, items must be unworn and in the original condition. They must be returned in the original packaging with the label fully attached. If any labels are missing a refund will not be issued under any circumstances.

When the item has been assessed and is accepted back in to stock a refund will be issued excluding postage costs. Returns postage costs are also non refundable.

You are responsible for the safe return of the item. A recorded delivery service and adequate insurance cover are recommended.